COMPLIANCE PROGRAM

EMPLOYEE RESPONSIBILITIES

All employees are expected to:

· Act in accordance with the laws, regulations and standards that govern our work.
· Promptly report any situation or activity that may violate the law to an immediate supervisor, the Compliance Officer, or North Country Home Services Employee’s Compliance Hotline.
· Help detect and deter any compliance violations by North Country Home Services employee or subcontractors that could potentially expose the company to civil or criminal liability and damage its financial status, business relationships, or reputation.

Employees who fail to comply with the law or who fail to report suspected violations may be disciplined.

THE COMPLIANCE PROGRAM TEAM

Although all North Country Home Services employee’s participate in our Compliance Program, there is also a specially appointed Corporate Compliance Officer. This person works with many North Country Home Services staff members and a Compliance Committee to help identify and resolve compliance questions. The current members of the Compliance Committee are:

Patricia Littlefield, Corporate Compliance Officer
Kathy Liddell, Director of Patient Services
Rebecca Leahy, Executive Director
D. Scott Tooker, Financial Director
Marianne Molloy, Payroll/Human Resources
Timothy Baker, Information Systems Manager
Deborah Green, RN, Office Manager Malone
Cynthia Siwek, RN, Office Manager Ticonderoga
Gina Pounds, RN, Office Manager Plattsburgh
Mary Miller, RN, Office Manager Tri-Lakes
Kristen Lett, Service Coordinator

GENERAL QUESTIONS ABOUT OUR COMPLIANCE PROGRAM

The Compliance Officer and Compliance Team are available for general questions about our Compliance Program or compliance issues. We will respond promptly to your inquiries. You may send them by e-mail to plittlefield@nchs-intranet.com

MAKING REPORTS AND INQUIRIES – CLIENTS
For compliance questions on a particular policy, practice or procedure, we encourage our clients to contact the Office Manager of the office providing service for clarification. If you are not satisfied with the results, you can:

• Contact the Compliance Officer directly by calling 1-518-891-1175
• Access the Compliance Hotline anonymously

After receiving a report, the Compliance Officer will take reasonable steps to respond appropriately.

MAKING REPORTS AND INQUIRIES – EMPLOYEES

For compliance questions on a particular policy, practice or procedure, we encourage employees to go to their Office Manager for clarification. If you have concerns about the appropriateness of your own actions or the actions of another employee, you can:

· Contact the Compliance Officer directly by calling 1-518-891-1175
· Access the Compliance Hotline anonymously

After receiving a report, the Compliance Officer will take reasonable steps to respond appropriately.

COMPLIANCE REPORT CONTACTS

Hotline: 1-518-523-6453
E-mail address: hotline@nchs-intranet.com
Website Address: www.nchs.net (General Information)

Mailing address:

North Country Home Services
Attn: Patricia Littlefield
Corporate Compliance Officer
25 Church Street
Saranac Lake, NY 12983

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