About Us
OUR HISTORY
North Country Home Services, Inc. (NCHS) is a private not-for-profit corporation that is mission driven. Beginning in the late 1960's as a registry of Home Care Aides, North Country Home Services was formally incorporated as a business in 1982.
In 1986 after meeting all the requirements and regulations for licensure, NYS DOH approved NCHS as a fully Licensed Home Care Service Agency (LHCSA).
NCHS was founded in Franklin County and over the following decade was asked to expand to provide home health care services in Essex and Clinton Counties. We are now also serving parts of Warren and St. Lawrence Counties.
Compliance
North Country Home Services is compliant with all NYS and Federal legislation.
For compliance questions on policies, practice or procedure, we encourage employees/clients to contact the Office Manager of their respective office for clarification.
If you have concerns about the appropriateness of your own actions or the actions of another employee, you can:
Contact the Compliance Officer directly by calling 1-518-891-1175
Access the Compliance Hotline anonymously
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After receiving a report, the Compliance Officer will take reasonable steps to respond appropriately.
Compliance Officer Contact Info
Hotline: 1-518-523-6453
E-mail address: plittlefield@nchs.net
Mailing address:
North Country Home Services
Attn: Patricia Littlefield
Corporate Compliance Officer
25 Church Street
Saranac Lake, NY 12983
Corporate Compliance Program Overview
OUR VALUES
Integrity
We hold ourselves accountable to the highest ethical standards, demonstrating honesty, professionalism, and sincerity.
We will stay true to our promise always to act in the best interest of our patients, their families and our staff.
We continually strive for excellence in everything we do by taking personal responsibility and by being dependable people of integrity.
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Respect
We believe each of our patients and employees is a person of great value and deserves to be treated with dignity and courtesy.
We believe that respect for others is the foundation of honor and the basis of integrity.
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Commitment
We value our Home Care Workers as our greatest asset. We foster a culture of professional growth, emotional support and work-life balance, knowing that a supported caregiver provides the best care.
We are committed to being faithful stewards of our Mission, ensuring that our impact endures for future generations by responsibly managing our human and financial resources.
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Compassion
We seek to create a warm and compassionate environment by showing genuine kindness and empathy and offering hope and encouragement to every patient and employee while respecting the unique history and dignity of every individual.
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Service to Others
Service is the essence of our culture. Through teamwork we will serve those in need with humility, grace, and gratitude.
“No one of us is as smart as all of us working together”